General Terms and Conditions
Pnxbet.com is owned and operated by Pnxtech N.V., a company registered and established under the laws of Curacao and its wholly owned subsidiary, PNXTECH GLOBAL VENTURES LIMITED, registered address 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom. Pnxtech N.V. is licensed and regulated by Gaming Services Provider N.V., Pnxtech N.V.’s registration number is 151341 and its registered address is 9 Abraham de Veerstraat Curacao, P.O.Box 3421, payments for Skrill will be processed by Pnxtech N.V.
General Terms and Conditions
1.1 These Terms and Conditions govern the contractual relationship between the Player (hereinafter referred to as the ‘User’) and PNXBET.com (hereinafter referred to as the ‘PNXBET’)
1.3 The User must read these TERMS & CONDITIONS carefully in their entirety before clicking on the “ACCEPT” button. If the User does not agree with any provision of these TERMS & CONDITIONS the User must not use or continue to use the Website.
1.4 These TERMS & CONDITIONS come into force as soon as the User clicks on the “AGREE” button. By clicking ‘AGREE’ the User signifies that he has read and understands the TERMS & CONDITIONS and agrees to be a party to the contractual relationship between the User and PNXBET.
1.5 PNXBET reserves the right to edit, modify, supplement and to amend the TERMS & CONDITIONS between the User and PNXBET at any time. PNXBET will use all reasonable efforts to ensure that the Users are notified of any change to the TERMS & CONDITIONS. If the User does not accept any changes made they should stop using the services and close their account. The continued use of the website after the date which the changes come into effect shall be deemed to be an acceptance of the changes by the User.
1.6 In the case of any inconsistency between these Terms and Conditions and game specific terms and conditions, it is the latter which shall prevail. Where any aspect of game specific terms and conditions is not covered but is provided for in these Terms and Conditions, then it shall be deemed to apply to the relationship of the player with PNXBET.com.
1.7 Such amendments will become effective immediately upon being posted on www.PNXBET.com. It is the User’s sole responsibility to review the TERMS & CONDITIONS, together with the specific Rules for each Game the User choose to participate in, in order to remain updated with all amendments each time the User plays. The User can easily identify whether these TERMS & CONDITIONS have changed by referring to the Version number and the date of the current T&S stated on this page. Without prejudice to the foregoing, the company shall however pre-notify the User prior to a substantial amendment being made to the terms and conditions and in any such case the User shall receive a summary of any change carried out.
1.9 These TERMS & CONDITIONS is published in English language. The TERMS & CONDITIONS may be published in a number of languages for information purposes and ease of access by Users. It is only the English version that is the legal basis of the relationship between the User and PNXBET and in case of any discrepancy between a non-English version and the English version of these TERMS & CONDITIONS, the English version shall prevail.
- The User Member Account
2.1 Registration and opening of the User member account:
2.1.1 In order to participate in any of PNXBET’s Games for real money, the applicant must be minimum 18 years of age to register an account with PNXBET (“Member Account”).
2.1.2 It is the User’s responsibility to determine the legal status of internet gambling in the User’s jurisdiction and act accordingly. The availability of the PNXBET Website in any particular jurisdiction does not constitute an offer or invitation by PNXBET to use the services offered by the PNXBET Website. PNXBET will accept no liability whatsoever with respect to actions by players where internet gambling is illegal and/or which is in violation of this article of the Terms and Conditions.
2.1.3 PNXBET reserves the right to appoint Payment Solution Providers to act, receive and/or pay funds on behalf of PNXBET.
2.1.4 The User is allowed to have only one Member Account on this Website. If the User attempts to open more than one Member Account, all accounts the User tried to open may be blocked or closed.
2.1.5 If the User notices that he has more than one Member Account under different names, the User shall notify PNXBET immediately.
2.1.6 A request to open a Member Account is made by completing the registration form and submitting it to PNXBET online. PNXBET reserve the right to refuse to open a Member Account.
2.1.7 All information supplied when registered MUST be accurate. The User must enter all mandatory information requested into the User’s registration form, in particular, the User’s identity, the User’s address and contact details, including a valid e-mail address, the User’s place of residence, relevant payment information, all of which must be true and correct. It is the User’s sole responsibility to insure that the information provided is true, complete and correct.
2.1.8 As part of the registration process the User must choose a username and password to be able to login into the Website. It is the User’s sole and exclusive responsibility to ensure that the User’s login details are kept securely. The User shall not disclose his login details to anyone. PNXBET is not responsible for any abuse or misuse of the User’s Member Account by third parties due to the User’s disclosure, whether intentional or accidental, whether active or passive, of his login details to any third party.
2.1.9 The User is not allowed to transfer funds from the User’s Member Account to other Users or to receive money from other Users into the User’s Member Account.
2.1.10 Selling / transferring and/or acquiring of accounts to / from other Users is always prohibited.
2.2 Deposits into the User’s Member Account
2.2.1 The User may only participate in any Game if the User has sufficient funds in the User’s Member Account. PNXBET never gives the User any credit whatsoever for participation in any Game.
2.2.2 All information required to deposit funds into the User’s Member Account, can be found under “Payment Methods” pages of the Website. The User can use any of the methods available to him as specified in these pages as may be amended from time to time. Please note that some of the methods may not be available in some countries.
2.2.3 Depending on the method selected, deposits may incur charges as per the channel selected.
2.2.4 PNXBET reserve the right to use additional procedures and means to verify the User’s identity when effecting deposits into the User’s Member Account.
2.2.5 PNXBET do not grant any credit for the use of its services.
2.2.6 Account balances in the User’s Member Account will not bear interest.
2.3 Account Administration.
2.3.1 PNXBET operates the User’s Member Account, calculating the amount of money the User has staked or offered to stake on a bet, which represents the User’s potential exposure at any time (“Reserved Amount”) and calculating the User’s “Available to Bet” balance.
2.3.2 The amount of money in the User’s Member Account which has not yet been staked is the User’s “Available to Bet” balance and will determine the User’s betting limit.
2.3.3 PNXBET´s calculations of the User’s “Reserved Amount”, “Available to Bet” balance and amounts owed by the User under the terms of this agreement will be final and, in the absence of any manifest error, will not be subject to any enquiry or investigation.
2.3.4 When the User has placed a bet on PNXBET’s website, PNXBET will hold the amount staked awaiting the outcome of the Game, and declare a winner. At this point the bet is binding and cannot be cancelled nor can any amount held by PNXBET as a stakeholder be withdrawn.
2.4.1 When the outcome of a Game the User participates in becomes determined or where PNXBET has confirmed the relevant result of an event and settled the markets, all winnings will be sent to the user’s member account which user can request for payout.
2.4.2 If PNXBET mistakenly credits the User’s Member Account with winnings that do not belong to the User, whether due to a technical or human error or otherwise, the amount will remain property of PNXBET and the amount will be transferred from the User’s Member Account. If prior to PNXBET becoming aware of the error the User has withdrawn the funds that do not belong to him, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by the User to PNXBET. In the event of an incorrect crediting, the User is obliged to notify PNXBET immediately by email.
2.5 Withdrawals from the User’s Member Account
2.5.1 The User may withdraw any amount up to the “Available to Bet” balance in the User’s Member Account by issuing PNXBET with a valid notice of withdrawal on the Website.
2.5.2 Notices for withdrawals must be made via the Website. PNXBET will not accept withdrawal demands made by telephone or by electronic mail. Employees of PNXBET are not permitted to bypass these instructions.
2.5.3 PNXBET offer a wide range of withdrawal methods. Withdrawals can incur charges depending on the selected method. Information on the current fees for withdrawals is found on “My Account” and by clicking on “Withdrawals”. In addition, the User’s own bank may add a further handling charge. These charges may vary over time.
2.5.4 PNXBET reserve the right to process User’s withdrawal using the same method as that used by the User when depositing.
22.214.171.124 PNXBET reserve the right to decline withdrawal requests if deposit or withdrawal sum(s) do not correspond to sum(s) of placed bets, to be able to withdraw funds you must place bets with 1.12 odds/casino equivalent or higher in the amount of your last deposit(s). Criteria for withdrawal approval is the amount of bets placed within the last deposit(s). Placing bets on 2 sides or or any sign of fraud may result to account/fund lock to all parties involved.
2.5.5 PNXBET reserve the right to request identification documents for all withdrawals.
2.5.6 Before any withdrawals are processed, the User’s play will be reviewed for any irregular or unusual playing patterns. In the interests of fair gaming, equal, zero or low margin bets or hedge betting, shall all be considered irregular gaming for bonus play-through requirement purposes. Should PNXBET deem that irregular game play has occurred, PNXBET reserve the right to withhold any withdrawals and/or confiscate all deposits, winnings and bonuses. As usual, player win by just using free bet without successful deposit, the player need to deposit the same winning amount and meet the wagering requirement before withdraw.
2.5.7 User unable to request a withdrawal of their deposited amount without meeting the deposit and bonus turnover requirement. PNXBET reserves the right to refuse or void any bonus offered to any User for reasons including but not restricted to, abuse by the User.
2.6 Closing the User’s Member Account
2.6.1 The User may close his account at any time and PNXBET will return to the User all funds from the User’s Member Account subject to the deduction of the relevant withdrawal charges and settlement of any outstanding bets.
2.6.2 The method of repayment will be at PNXBET’s absolute discretion.
2.6.3 PNXBET reserves the right to close the User’s Member Account and to refund to the User the “Available to Bet” balance, subject to the deduction of any relevant withdrawal charges, at PNXBET’s absolute discretion and without any obligation to state a reason or give prior notice.
2.6.4 If the User does not log onto his Member Account via the internet, using his “Email Address” and “Password” for a period of one (1) year, all balances may be removed from the User’s account after a notification has been sent to the registered e-mail address.
2.6.5 PNXBET reserves the right to withhold and remove any bonuses awarded to the User if such bonuses have not been used within 1 month from the date when they were awarded.
2.6.6 Should a User use bonus funds to play on Games not included in Games that count towards meeting the bonus requirement, PNXBET reserves the right to refuse withdrawals, remove bonus money and remove winnings without notice. PNXBET are entitled to lock all accounts of players found abusing this rule.
2.6.7 PNXBET reserves the right to limit the maximum bet on individual events, as well as the introduction and removal of specific restrictions on the accounts of individual Users without notice or explanation of reasons.
2.6.8 PNXBET reserves the right to disable any game category, block an account for 45-365 days and forfeit user account balance for all users, household, agents, affiliates, IP, group conducting opposite betting activities with the intentional result to fraudulently gain affiliate commission, agent commission, voucher scratch card or any given bonus/commission alike.
- The User’s obligations as a player
3.1. The User hereby declares and warrants that:
3.1.1 The User is eighteen (18) years of age or such higher minimum legal age of majority as stipulated in the laws of jurisdiction applicable to the User. The User shall not be prohibited from participating in the Games offered on the Website by any statutory rule of his jurisdiction;
3.1.2 The User confirms that he will use this Website and the Member Account solely and exclusively for the purpose of the User’s genuine participation in the Games and not for any financial or other operations. The User’s participation in the Games will be strictly in the User’s personal non-professional capacity and used for recreational and entertainment reasons only;
3.1.3 The User is to participate in the Games on his own behalf and not on behalf of any other person;
3.1.4 All information that the User provides to PNXBET during the term of validity of this agreement is true, complete, and correct, and the User shall immediately notify PNXBET of any change of such information;
3.1.5 The User is solely responsible for reporting and accounting for any gaming taxes applicable to him and payable to the applicable regulatory authority under relevant laws for any winnings that the User receives from PNXBET;
3.1.6 The User understands that by participating in the Games the User takes the risk of losing money deposited into the Member Account;
3.1.7 The User shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to the User’s or third parties’ participation in any of the Games and shall not use any software-assisted methods, artificial intelligence, bots, techniques or hardware devices for the User’s participation in any of the Games. PNXBET hereby reserves the right to invalidate or close the Member Account or invalidate the User’s participation in a Game in the event of such behavior. Any attempted or actual use of artificial intelligence by the End User to cheat, hack, attack, manipulating or damage the Company’s betting operations will lead to termination of their account or voiding the bets, at the discretion of the Company;
3.1.8 In relation to deposits and withdrawals of funds into and from the User’s Member Account, the User shall only approved methods of PNXBET.
3.1.9 The computer portal and mobile app that PNXBET make available to the User is the property of PNXBET or any other third parties or partners of PNXBET and is protected by copyright and other applicable intellectual property laws. The User may only use the portal/app for the User’s own personal, recreational uses in accordance with all rules, terms and conditions hereby established and in accordance with all applicable laws, rules and regulations.
3.1.10 Games played on Website should be played in the same manner as games played in any other setting. The User shall be courteous to other Users and shall avoid rude or obscene comments, including but not limited to chat rooms.
3.1.11 PNXBET reserves the right to withhold any withdrawals and void all winnings and bonuses if we have evidence that the following occurs:
Casino downtime error or technical issues. PNXBET cannot guarantee that the service will never be defective but we will correct reported defects as soon as we reasonably can.
Any errors occur in a random number generator that is used in any game or product.
Irregular size, volume or pattern of winning and bets placed with PNXBET across any or all of our betting channels caused by manipulation or game provider issues.
3.1.12 In case of possible interference in the match result and the formation of the coefficients for the match (including cases of suspicion in match-fixing), PNXBET reserves the right to suspend the payments on this event or to cancel the bets on this match, as well as hand over the information on relevant side to the appropriate authorities for further investigation and prevention of similar incidents.
3.2. Inactive and Dormant Accounts
3.2.1 PNXBET shall not terminate any dormant account for period of inactivity but reserve the right to alter this policy at any time.
3.2.2 Bets are cancelled if there is an inaccuracy in the names of players or teams, if the wrong odds are offered, if a wrong total is quoted, if a a wrong handicap is quoted, etc. In these instances the bets are void.
- Contact Us
4.1 If the User has a query with regard to any transaction, the User may contact PNXBET via Live Chat or at support@PNXBET.com with details of the query or any channels deemed as points of contact by PNXBET.com. Representatives of PNXBET will review any queried or disputed transactions. Decisions taken by PNXBET are final and binding.
- Limitation of liability
5.1 The User enters the Website and participates in the Games at his own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
5.2 Without prejudice to the generality of the preceding provision, PNXBET, its directors, employees, partners, service providers shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to the User’s use of the Website or the User’s participation in the Games.
5.2.1 The User hereby agrees to fully indemnify and hold harmless PNXBET, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to the User’s use of the Website or participation in the Games.
- Breaches, penalties and termination
6.1 If the User breach any provision of these TERMS & CONDITIONS or PNXBET has a reasonable ground to suspect that the User has breached them, PNXBET reserves the right, to suspend, close the Member Account, withhold any money in the User’s account (including the deposit) and apply such funds on account of any damages due by the User.
6.2 The User acknowledges that PNXBET shall be the final decision-maker of whether the User has violated PNXBET’s rules or terms or conditions. This may result in PNXBET’s suspension or permanent barring of the User from participation in our site.
- Intellectual property
7.1 PNXBET is the sole owner of the trademark PNXBET and the PNXBET logo. Any unauthorized use of the PNXBET trademark and the PNXBET logo may result in prosecution.
7.2 www.PNXBET.com is the URL of PNXBET and no unauthorized use may be made of this URL on another website or digital platform without our prior written consent.
7.3 PNXBET is the owner or the rightful licensee of the rights to the technology, software and business systems used within this Website.
7.4 The contents and structure of PNXBET´s Website pages are subject to copyright © and database right in the name of PNXBET.com. All rights reserved. The copyright in this Website including all text, graphics, code, files and links belongs to PNXBET and the site may not be reproduced, transmitted or stored in whole or in part without PNXBET’s written consent. The User’s registration and use of PNXBET’s system therefore does not confer any rights whatsoever to the intellectual property contained in our system.
7.5 Links to the Website and any of the pages therein may not be included in any other website without the prior written consent of PNXBET.
7.6 The User agrees not to use any automatic or manual device to monitor PNXBET web pages or any content therein. Any unauthorized use or reproduction may be prosecuted.
8.1 If any provision of these TERMS & CONDITIONS is held to be illegal or unenforceable, such provision shall be severed from these TERMS & CONDITIONS and all other provisions shall remain in force unaffected by such severance.
- Entire Agreement and Admissibility
9.1 This Agreement constitutes the entire agreement between the User and PNXBET with respect to the Website and save in the case of fraud it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and PNXBET with respect to this Website.
9.2 A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
9.3 PNXBET 20% anti-exchange rules. In order not to use PNXBET as an electronic currency exchange platform, users agree that deposits methods should be the as as your withdrawal method, in any case that users withdrawal method is different from the deposit method without wagering atleast 70% of the deposit amount, a 20% withdrawal fee will be implemented.
- Voucher Code Deposits
10.1 Policy for clients with deposits by scratch card/voucher code with suspected/verified purpose of fraud as follows; For sports – If player mainly bet under 1.1, the scratch card/voucher code deposits will be disabled and account will be placed on further investigation. For casino- If user bets opposite or colluding opposite bets with other players, the scratch card/voucher code deposit, live casino & table games will be disabled.
- Buddy Transfer
11.1 Buddy transfer or balance transfer is not reversible, if you happen to send your buddy transfer to incorrect person or incorrect amount the company will not be liable of any losses or agreements between any parties.
11.2 In order to prevent money laundering or any cases alike a 100% wager required is required in order for the receiving user to withdraw the transferred funds.
11.3 Using the buddy transfer in any form of fraud, misuse or any cases alike will result to permanent ban without further notice
The sender and receiver of buddy transferred must be fully verified.
ANTI-MONEY LAUNDERING (AML) POLICY
Money laundering is defined as the process intended to mask benefits derived from serious criminal offenses or criminal conduct, as described under Anti-Money Laundering Act of 2001, to make it appear that such benefits originated from a legitimate source.
Generally, money laundering is composed of three (3) stages involving several transactions which could alert an intermediary such as the Company to the money laundering activity:
Placement – the physical act of disposing of the cash proceeds drawn from illegal activities
Layering – the act of separating illicit proceeds from their source by creating complex tiers of financial transactions in order to disguise the audit trail and provide anonymity
Integration – the act of providing an appearance of legitimacy to criminally- derived wealth. If the layering process is successful, the integration step places the laundered proceeds back into the economy in a manner that their re-entry into the financial system has the appearance of being normal business funds
9.4.1 BASIC PRINCIPLES TO COMBAT MONEY LAUNDERING
PNXBET endeavors to apply the following principles in order to detect, prevent and oppose the use of the Company’s services for money laundering and terrorist financing:
Established and duly appointed Compliance Office
Know-Your-Customer (CDD and EDD)
Reporting to AMLC
Ongoing Employee Training
Ongoing monitoring and Compliance Testing
Record Keeping and Data retention in accordance with AML laws and regulations
Internal Audit Function.
9.4.2 COMPLIANCE WITH LAWS
PNXBET ensures that its business is conducted in conformity with the height of ethical standards, that laws and regulations are respected and complied with whenever possible, and that service is not provided where there is good reason to believe that transactions are associated with money laundering activities.
9.4.3 COOPERATION WITH LAW ENFORCEMENT AGENCIES
Within the legal constraints relative to client confidentiality, PNXBET cooperates with law enforcement agencies. This includes taking appropriate measures within the law if there are reasonable grounds for suspecting money laundering. Any disclosure made in conjunction with the Act shall be made to the applicable governing body.
-Gambling problems are associated with poor mental health and can manifest in depression, anxiety, and suicidal thoughts. They also have an adverse effect on family relationships, work, academic performance, and can lead to bankruptcy or crime.
Gambling should be an enjoyable pastime and not a way to make money.
Unfortunately, in some cases abuse of gambling can lead to problems. We take care of our customers and make every effort to provide a safe and reliable service which our customers can use without any damaging consequences.
-Our company does not allow underage gambling (for persons under the age of 18).
-We do not advertise our products and services to minors or mentally vulnerable people.
-We guarantee that our advertising, sponsorship, and marketing activities do not contain any information aimed at attracting underage persons to the Service.
-If you share your computer with underage persons, you should make sure that they do not have access to usernames, passwords, and banking details.
-There is software available for limiting access to gambling, for example NetNanny and Cyber Patrol.
-We regularly carry out checks to determine the age of our customers to guarantee that all our players have reached the legal age.
-In some cases our checks cannot confirm the customer’s age and we request the added information to confirm that the player has reached the legal age.
-Availability personal account may be limited and funds are frozen until we receive the necessary information and the fact that you have reached the legal age will be confirmed unambiguously.
-The legal age for betting and gambling is determined by the laws of your country and is usually 18 years.
-Our customers should understand that they are the guarantors of their legal registration on pnxbet.com.
-Our advertising campaigns and ads do not mislead customers or misrepresent the services that we offer. Customers are informed about their chances of winning and possible risks. Services are provided for payment, excessive spending is not encouraged. To test the level of your gambling addiction, please answer “Yes” or “No” to the questions below:
Is your spending out of control?
Do you typically borrow money or steal to continue gambling?
Have you been spending less time with your family and loved ones lately?
Have opinions of others about your activity on gambling Services started to irritate you?
Have you lost interest in your hobbies or usual leisure activities?
Are you feeling depressed or sometimes even think of suicide because of losing?
Have you ever lied to cover up the amount of time or money that you have spent on gambling?
If you answered “Yes” to most of the questions above, then it is likely that you have a gambling problem.
It’s never too late to admit that you have an addiction and to address it. We value our customers and will certainly never contribute to the problem. Please read the following tips to help you reduce the risk of developing a gambling addiction:
Do not consider gambling as your main source of income.
Put a cap on the amount of money and time you want to spend and do not exceed the limits you set.
Only gamble with money that you can afford to lose.
Avoid the temptation to chase your losses.
Do not gamble if you are under the influence of alcohol or drugs, or are feeling depressed.
-For customers who want to set limits on their gambling we offer a voluntary self-exclusion policy, which allows you to close your Account or to restrict your gambling activities on the Service for a minimum of six months. Once your Account has been self-excluded, it will be closed until the expiry of the selected period. At the expiry of the self-exclusion period, you will be able to re-commence the use of any Services by contacting Customer Support.
-If you want to set limits on your online activity then contact our Customer Support. We may limit the maximum amount of your stake. You can amend this amounts at any time but any change will be realized only in 24 hours after the last update.
-During the self-exclusion period you must not attempt to open a new Account and you must accept that the Company shall have no financial liability and shall not be held otherwise accountable if you continue gambling or using a new Account with the Service under a different name or address.
- No refund can be completed once the alleged deposit (including the bonus) has been played using the Services.
- A refund request will only be considered if it is requested within the first twenty-four (24) hours of the alleged transaction, or within thirty (30) days if a Player alleges that another individual (or a minor) has accessed his/her Player Account.
- We reserve the right to withhold any refund or reverse transaction until the identity of the Player Account User is adequately established to our satisfaction, in order to ensure that any payment made to Us will be honored after a refund has been made. You agree to provide, in case We demand, a notarized identification, or any other certified identification in accordance with the applicable laws of Your jurisdiction. If such notarized or certified identification is not provided within five (5) days of our request, then such refund or reverse transaction shall not be effected, Your Player Account shall be closed and You shall forfeit all funds in Your Player Account, such decision shall be final, binding and not subject to appeal.
- Player should play using a fair method on all games and should not in any way affect outcome of that game. This includes using computer aids, mathematical equations, betting systems etc.
Pnxbet.com is owned and operated by Pnxtech N.V., a company registered and established under the laws of Curacao and its wholly owned subsidiary, PNXTECH GLOBAL VENTURES LIMITED, registered address 2nd Floor, College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom. Pnxtech N.V. is licensed and regulated by Gaming Services Provider N.V., Pnxtech N.V.’s registration number is 151341 and its registered address is 9 Abraham de Veerstraat Curacao, P.O.Box 3421,payments for Skrill will be processed by Pnxtech N.V.